ServiceNow -Enterprise Service Management (ESM) Manager - Tech Consulting - Open Location

ServiceNow -Enterprise Service Management (ESM) Manager - Tech Consulting - Open Location

Join EY to lead ServiceNow transformation for global clients. This role focuses on delivering innovative ESM solutions, building client relationships, and guiding cross‑functional delivery teams.

Location

Anywhere in the United States – remote with regular travel to meet client needs.

Key Responsibilities

• Lead ServiceNow ESM / GBS workstreams, managing delivery from planning to execution.
• Track project deliverables, status, and performance objectivesli>
• Facilitate client workshops, requirements sessions, and solution design discussions.
• Collaborate with technical teams to architect and implement system solutions that meet business requirements.
• Mentor a multi‑disciplinary team of 5–10+ resources, including offshore consultants.
• Drive pre‑sales efforts, creating proposals and estimates.

Qualifications

Desired Certifications

What We Offer

Equal Employment Opportunity

EY is an equal employment opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to disability status, or protected veterans, or any other protected category in these or any other circumstances within the policies and practices of the Company or any entity controlled by the Company. The Company, its affiliates, subsidiaries, and partner companies do not discriminate on the basis of race, color, religion, national origin, gender (including sexual orientation and gender identity), pregnancy or pregnancy status, national origin or ancestry, age, disability, or any other protected characteristic, or status, on the basis of employment practices or conditions of employment in all aspects of employment. If a prospective or existing employee requires accommodation related to a disability, please contact the workforce diversity and inclusion team or the employee development and talent management function at the following : 1-800-440-3364, or call 1-888-355-4778, and choose option 7. Upon notification of a request for accommodation, the individual must provide sufficient documentation of a disability or medical condition requiring accommodation and may be expected to provide a work‑related medical certification of a disability in order to further verify eligibility for reasonable accommodations. If an individual is found eligible, the Company makes reasonable accommodations and, unless lawful exemption applies, does not discriminate with the goal of providing a supportive work environment and of helping employees think through and allocate resources required to work differently. Accommodation requests are expected to be handled using a formal approval process and documentation. If a request is rejected, the individual may be notified that the request was denied, and in these cases a legal request may be denied. If you have a question or request regarding a legal or workplace matter, please contact the following : 1-800-440-3364, or call 1-888-355-4778. The Company is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request a disability accommodation, please call 1-800-440-3364 or 1-888-355-4778, or choose option 7 in the tone generated response. accommodate areas or assistance for an existing employee to request a disability accommodation for a disability. This is the only options amend at a

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