Manager, Facilities (Ann Arbor)

Job Summary : The Manager of Facilities oversees the planning, coordination, and execution of all facility-related operations across NorthStar Care Community (NSCC). This role takes a hands-on approach to space planning, office relocations, and infrastructure maintenance and development, and requires a unique blend of technical proficiency, leadership, and interpersonal skills to lead large-scale projects while fostering positive working relationships across the organization. Responsible for overseeing and / or maintaining the physical appearance and condition of all NSCC buildings, both owned and leased, ensuring they are clean, safe, and visually appealing. The Manager also supervises the Property Management staff who handle physical maintenance, repairs, and improvements at all NSCC locations, and initiates and manages the relationships with external contractors (e.g., electrical, plumbing, HVAC, snow removal, landscaping, janitorial, structural improvements, etc.) and landlords.

Essential Functions :

• Leads the planning and execution of office moves, renovations, and space upgrades.
• Serves as a collaborative partner with internal teams to meet space and facility needs; demonstrates empathy, neutrality, and professionalism in handling stakeholder concerns.
• Manages space planning using AutoCAD, including creating accurate layouts and identifying construction needs. Develops and maintains floor plans and layouts using AutoCAD.
• Develops and manages facility project timelines, budgets, and resource allocations.
• Oversees the setup of utilities, janitorial services, and general maintenance vendors at new sites.
• Sources, hires, and oversees contractors, movers, and service vendors; works with construction trades for office build-outs and renovations.
• Conducts on-site measurements and space assessments.
• Oversees furniture procurement, plans furniture layouts and orders furnishings based on budget and use-case.
• Supervises the Property Management staff and actively coaches and / or mentors direct reports to ensure that a culture of accountability and responsibility is maintained.
• Provides 24 / 7 on-call coverage across all offices, with the Property Management Team providing real-time support and feedback.
• Conducts regular site visits to monitor progress and ensure standards are upheld; travels locally to multiple office locations each week, with monthly statewide travel based on the specific needs of each site / region.
• Inventories assets and manages the system used for tracking.
• Ensures all inspections and maintenance comply with all national and local laws, safety and building regulations, and CHAP accreditation.
• Prepares facility management reports and project plans as needed and presents plans to the Executive Team for decision making.
• Monitors the upkeep of the outdoor gardens at the Oak Valley headquarters site, and at any other owned properties with landscaping needs.
• Oversees and is responsible for working with the Property Managers / Emergency Planner for the organizations emergency preparedness site plans and ensures annual safety training is conducted.
• Ensures internal and external education, training and activities for self and staff to promote personal and professional growth and to ensure staff competency is maintained at all times.
• Upholds organizational policies and procedures and all regulatory and legal requirements.
• Models the NorthStar standards to care for every person, every time, 100% of the time.

Marginal Functions : Performs other duties, as assigned.

Supervision : Reports to the VP / Chief Financial Officer. Able to consistently perform all responsibilities required of the role with minimal support / guidance from management and colleagues. Provides day-to-day supervision and guidance of assigned Property Management staff. Oversees the completion of work by contractors or outside vendors.

Working Relationships :

Internal : Frequent contact with Property Management team, NSCC staff, and Executives.

External : Frequent contact with visitors, construction trades, external vendors / contractors.

Qualifications :