Support Technician
VirtualVocationsConcord, California, United Statesjob_description.job_card.30_days_ago
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job_description.job_card.job_description
A company is looking for a Support Technician to assist partners and enhance user experience with their product.
Key Responsibilities
Answer questions and investigate issues from partners, documenting feedback effectively
Maintain a positive and empathetic attitude while collaborating with various departments
Quickly assimilate new information and manage the company's knowledge base and resources
Required Qualifications
Demonstrated success in managing multiple projects simultaneously
Experience in customer service
Resourcefulness and strong problem-solving abilities
Preferred experience with Zendesk
Experience in K-12 education and technology is a plus
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Support Technician • Concord, California, United States
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