Enterprise Applications Engineer

Responsibilities and Duties

• Provide support for the line-of-business applications as well as Citrix, SQL and SCCM.
• Partner with team members and vendors to resolve issues efficiently while communicating resolutions clearly and professionally.
• Administer the lifecycle of applications, including packaging, updates, deployment, and retirement, keeping alignment with best practices.
• Maintain, update, and optimize images for all workstations and servers to ensure standards and reliability.
• Participate in monthly security patching and updates, ensuring all endpoints are compliant, up to date, and secure. Address out-of-band and emergency vulnerabilities as needed.
• Proactively monitor systems and applications to identify and address issues before they impact users, ensuring optimal performance and availability.
• Act as an escalation point for application-related issues, and helpdesk escalations, providing prompt resolutions, root cause analysis, and recommendations.
• Create and maintain detailed technical documentation, ensuring compliance with departmental policies, procedures, and change management protocols.

Required Skills, Abilities, and Qualifications

OOJ - 36772