Organizational Change Management Lead

Organizational Change Management Lead

Location : United States | Department : ORGANIZATION LEARNING & DEVELOPMENT | Job Level : Executive Manager | Job Type : Experienced | Currency : USD

Annual Base Salary Minimum : 103,080 | Annual Base Salary Maximum : 206,160 | 2025-12-04

Description & Requirements

We are seeking an Organizational Change Management (OCM) Lead to play a critical role in leading organizational transformation and change initiatives across our FastTrack program, an ERP deployment program that consolidates over forty different ERP systems into one. This highly multifaceted role requires quick transition between creative and analytical mindsets while maintaining poise and accountability. The successful candidate will move quickly as a builder and a do’er, proactively guiding clients through the process of change and ensuring successful adoption of new strategies, processes, and technologies.

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion, and belonging.

Responsibilities

• Lead a team of OCM professionals supporting the day-to-day activities of FastTrack deployment, mentoring, advising, and co-creating change support deliverables that drive adoption and sustainment of technologies and ways of working.
• Partner with the FastTrack program Executive and leadership team to help drive adoption strategies, formulate overarching project plans, and advise leadership on the overall successful launch of FastTrack.
• Advise and coach BU and IT leadership across Xerox on FastTrack adoption and sustainment efforts to understand strategic objectives, organizational culture, and readiness for change.
• Conduct thorough assessments to evaluate an organization's readiness and capacity for change, identifying potential barriers and areas of resistance.
• Coach senior leaders and executives in how they fulfill the role of change sponsor.
• Provide support and coaching to HR Business Partners, Learning & Development Consultants, and managers as they lead their direct reports through transitions.
• Develop comprehensive change management strategies and plans tailored to unique needs and challenges.
• Identify potential people-side risks, anticipated points of resistance, and develop specific plans to mitigate or address concerns.
• Engage and collaborate with key stakeholders at all levels of the organization to build alignment, garner support, and facilitate buy-in for proposed changes.
• Design and implement change campaigns that include communication plans, videos, and infographics to ensure timely and transparent understanding of change initiatives, information and progress updates, and impacts to stakeholders.
• Develop and deliver training programs to equip stakeholders with the knowledge, skills, and resources needed to adapt to new processes, systems, and ways of working.
• Lead the implementation of change initiatives, providing guidance and support to project teams and stakeholders throughout the change process.
• Coordinate with project teams to integrate change management activities into the overall project plan.
• Coordinate with other departments and leaders to leverage expertise in support of change and adoption efforts.
• Work with cross-functional business partners to ensure consistency throughout the adoption program lifecycle and share common understanding of business impacts as a result of system and process transformation.
• Anticipate and address resistance to change through proactive engagement, coaching, and mitigation strategies, fostering a culture of openness and receptivity to change.
• Evaluate effectiveness of change efforts, identify performance gaps, work to develop and implement interventions when needed, and capture and apply lessons learned to achieve continuous improvement.
• Define and track key performance indicators (KPIs) to assess the effectiveness and impact of change management efforts, adjusting as needed to ensure successful outcomes.

Requirements

Desired Requirements

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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