Claimant Outreach & Intake Specialist

Claimant Outreach & Intake Specialist

Overview

At Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNAs and case managers.

We are seeking a dynamic and persistent Outreach & Intake Specialist to be the crucial first point of contact for potential claimants. In this role, you will engage new leads, guide them through the initial information gathering and contract signing process via our Onboarding Flow, and effectively convert interested individuals into Advocate claimants. You'll focus on initiating the claimant journey, ensuring potential claimants feel supported and informed from the very beginning. If you are results-oriented, possess excellent communication skills, and are passionate about helping people navigate complex processes, this role offers the opportunity to make a significant impact without managing ongoing case submissions.

Job Responsibilities

• Act as the first point of contact for potential claimants, managing inbound leads via phone, text, and potentially other channels.
• Conduct prompt and persistent outreach to new leads (within 5 minutes) using tools like Salesforce and Aircall Power Dialer, following established contact sequences (calls, texts, voicemails).
• Clearly articulate Advocate's value proposition and answer frequently asked questions to build trust and encourage engagement.
• Guide potential claimants through Advocates online Onboarding Flow, assisting them in providing necessary initial information and signing the representation contract.
• Maintain accurate and timely records of all outreach activities, claimant interactions, and lead statuses within Salesforce.
• Identify and appropriately handle leads who may not be eligible for services based on initial criteria.
• Collaborate with the team to meet and exceed lead conversion goals.
• Monitor Advocates Intake communication lines for new client calls and texts, responding appropriately.

Qualifications

This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.

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