Claims Operations Manager

Claims Operations Manager

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in commonthe desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

As a Claims Operations Manager, you will lead a team of Claims Processors to ensure claims are adjudicated quickly, accurately, and with care. You will build a culture of accountability, development, and continuous improvement, helping your team do their best work every day.

What You'll Do

• Lead and develop your team : Train, coach, and mentor processors to perform at a high level while supporting their growth and success
• Drive performance excellence : Use data, feedback, and process tools to ensure accuracy, productivity, and quality standards are consistently met or exceeded
• Empower your people : Celebrate wins, address challenges constructively, and help each team member develop professionally
• Collaborate across teams : Partner with departments like Quality, Compliance, and Product to keep operations aligned with company goals
• Use insights to improve outcomes : Gather and analyze performance metrics, communicate results in one-on-one and team settings, and take action to drive results
• Champion process improvement : Participate in pilots, special projects, and process redesigns that make our operations better and faster
• Model accountability : Ensure policies and standards including attendance, telecommuting, and performance management are followed and consistently applied
• Keep communication clear and timely : Share updates, priorities, and process changes with your team to keep everyone aligned
• Lead through change : Adapt quickly and confidently in a fast-moving environment while keeping your team focused and motivated

How You'll Measure Success

What You'll Bring

Why You'll Love Working Here

What You'll Get

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.