Curriculum Manager, Trust and Safety

Curriculum Manager, Trust and Safety

Our PeopleDev team works hard to ensure every Googler has access to the resources they need to become their best personal and professional selves. We leverage tools, technology, and innovative formats to scale learning and support Googlers at all stages of their careers from Noogler Orientation, to manager training, to leadership development, and more. We have four key beliefs about learning that it is personal, social, a process, and happens in real life and we infuse these beliefs throughout the wide array of learning and development opportunities at Google. As a PeopleDev team member, you'll always be thinking about new ways to help others grow, and you share a passion for empowering Googlers to unlock their full potential.

The Trust and Safety Solutions Learning and Enablement team's mission is to enable high-quality enforcement with a reliable, accessible knowledge ecosystem built on collaboration, expertise, and a focus on the learner. We partner with teams in Trust and Safety to scope, build, evaluate, and maintain knowledge used to enable content moderators, analysts, and product and engineering teams to understand how to deliver trusted and safe experiences to all of Google's users.

In this role, you will own the Learning and Enablement strategy and development for Trust and Safety review operations for a defined Google Product Area. You will manage multiple initiatives simultaneously and rigorously prioritize the engaging needs of stakeholders and the business. You will work under compressed deadlines in a fast-paced dynamic environment that demands flexibility, high quality, and creativity. You will partner with stakeholders to design and deliver training solutions.

Responsibilities include :

• Collaborate with the Trust and Safety Enforcement, Policy, and Service Delivery Operations teams to enable our knowledge ecosystem for multiple Google product areas.
• Develop and drive learning strategies that meet stakeholder needs and scale across the team.
• Craft and present compelling impact narratives supporting learning and knowledge in an operational environment.
• Drive the design, development of, and implementation of new hire training programs that will shorten ramp time, and improve quality.
• Drive the design and execution of continuous learning strategies to improve operational performance.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.