Technical Project Coordinator

Kelmar is seeking an experienced Technical Project Coordinator to serve as the primary liaison between our internal operations team and software development. In this critical role, you'll manage our ticketing pipeline, ensuring requests are properly triaged, tracked, and resolved efficiently. You'll be the organizational backbone that keeps our operations running smoothly. This is a remote position with the option to work in any of Kelmar's offices including Rockland, MA; Wakefield, MA; or Wilmington, DE.

RESPONSIBILITIES AND DUTIES :

• Triage and prioritize incoming tickets from our internal operations team using YouTrack, categorizing requests including technical bugs, data requests, system access issues, and process questions
• Own the ticketing board end-to-end, maintaining organization, accurate statuses, and clear documentation
• Proactively manage aging tickets, following up with stakeholders and development team members to drive resolution
• Act as a bridge between non-technical business users and the software development team, translating requests and ensuring clarity on both sides
• Identify patterns in incoming requests and work with leadership to implement process improvements and self-service solutions
• Maintain SLAs and provide regular reporting on ticket metrics, resolution times, and operational bottlenecks
• Provide administrative support to the development team, including scheduling, documentation, and coordination

QUALIFICATIONS :

SALARY & BENEFITS :

Compensation for this role varies depending on several factors including work location, level of experience, and skill set. As required by applicable law, the hiring range for this position is $75,000 - $90,000.

In addition, Kelmar provides the following benefits :

The rewards for this position are many. We offer a great working environment that provides for work / life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team!

Kelmar Associates is an equal opportunity employer

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