Program Manager - Revenue Cycle Patient Access

Responsibilities

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE : UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

The Corporate Revenue Cycle Department is seeking a dynamic and talented Program Manager - Revenue Cycle Patient Access.

As a Program Manager - Revenue Cycle Patient Access , you'll be responsible for assessing current revenue cycle processes and workflows; identifying areas for efficiency and effectiveness enhancements, collaborating with teams (e.g., registration, billing, charging, coding, collections, and denials management) to streamline processes, reduce and recover denials, and optimize cash flow; and analyzing and monitoring revenue cycle metrics to identify trends, variances, and opportunities for improvement.

Revenue Cycle Program Managers are experts in the subject matter and possess a comprehensive understanding of Revenue Cycle operations. Program Managers operate independently to analyzes accounts receivable and ensure maximization of net revenue realization, stable cash collections, avoidance of denials and measured reduction to bad debt. Program Managers act as liaisons between central billing offices, facilities, and other stakeholders.

The Patient Access Program Manager serves as a leader and subject matter expert for patient access operations, optimizing front-end revenue cycle performance and outcomes; combines analytical skills with leadership to enhance efficiency and the patient experience; oversees projects, implements best practices, educates users on processes and vendor products; and recommends actionable improvements to eliminate registration errors. Patient Access Program Manager also acts as a liaison to the Central Business Offices and facilities to support continuous process improvement and compliant revenue maximization.

Key Responsibilities include :

• Monitors and analyzes Patient Access processes and KPI performance, and works with the facilities for continued improvement using action plans, training, and site visits as necessary.
• Functions as a subject matter expert for patient access systems and technology, leads and participates in new technology implementation projects; and leads testing and implementations efforts for new system features in an operational capacity, both virtual and onsite, ensuring seamless integration with existing workflows.
• Develops and implements quality assurance measures to improve service levels, minimize errors, and ensure consistency across patient access teams.
• Assists in development of policies and procedures.
• Documents and designs all operational needs with patient access systems using UHS policy and regulatory requirements.
• Provide guidance, coaching, and mentorship to junior team members.

Qualifications

Position Requirements :

Travel Requirements : Up to 15% domestic travel dependent on business need.

This opportunity provides the following :

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and / or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at : https : / / uhs.alertline.com or 1-800-852-3449 .