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Manager, Learning and Development

Manager, Learning and Development

CDKUSA, California, Los Angeles
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About Us :

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary :

The Manager, Learning and Development is responsible for creating, implementing, and evaluating the company's training and development programs. This role will work with departments across the organization to identify training needs and design effective programs. This role will also be responsible for measuring the effectiveness of training programs and ensuring that training activities align with the company's goals and objectives.

A critical component of this role is experience working with the California Department of Motor Vehicles (DMV), including a deep understanding of state-specific regulations, processes, and compliance standards. Candidates with a background in the electronic vehicle registration (EVR) industry will be strongly preferred, as this expertise is essential to building training content that supports operational accuracy and regulatory alignment in a high-volume environment. The ideal candidate will bring a blend of instructional design skills, industry knowledge, and analytical capability to assess program effectiveness, drive continuous improvement, and support a culture of learning and performance.

Position Responsibilities :

Training Development & Delivery

  • Provide industry expertise to design and develop high-quality, comprehensive training programs, including instructional materials and training aids
  • Create and deliver online workshops and instructor-led courses for new and existing employees and clients
  • Collaborate with internal teams and external state entities to design, redesign, and implement online, hybrid / blended, and face-to-face training solutions
  • Apply instructional design models, adult learning principles, and e-learning best practices to enhance learning outcomes and engagement
  • Develop and implement onboarding programs to support new hire success and long-term retention
  • Evaluate the effectiveness of training initiatives and make data-driven adjustments to improve outcomes
  • Lead administrative tasks related to course development, delivery, and LMS support
  • Conduct quality assurance reviews and training evaluations to ensure consistency and excellence
  • Coordinate with stakeholders to align training initiatives with operational, compliance, and regulatory needs
  • Identify and assess training needs through consultation, feedback, and surveys
  • Drive and implement structured training tracks to support employee growth and career progression

Program Management & Execution

  • Lead and manage multiple training projects concurrently while meeting quality and timeline expectations
  • Ensure training execution aligns with organizational goals, department expectations, and critical business initiatives
  • Drive scheduling efficiency, resource planning, and training delivery effectiveness

    • Business Development & Industry Engagement

  • Represent the company at key industry events and conferences, including AAMVA, to expand brand awareness and build industry relationships
  • Communicate the company's value proposition to prospective state partners and facilitate initial interest in state registration partnerships
  • Collaborate with internal business development and leadership teams to share market intelligence, trends, and potential growth opportunities
  • Act as a strategic liaison between the training department and external contacts to enhance visibility and support market expansion initiatives

    • Position Qualifications :

  • Bachelor's degree or equivalent work experience
  • Minimum of 5 years of experience in training, supervision, and development across multiple departments
  • Minimum 10 years of electronic vehicle registration industry experience in the state of California
  • Experience delivering both face-to-face and e-learning courses
  • Strong presentation, communication, and interpersonal skills with the ability to engage all levels of management, including senior leadership in state entities
  • Demonstrated ability to educate, influence, and negotiate to achieve organizational outcomes
  • Proven ability to prioritize, organize, and manage multiple projects simultaneously to meet deadlines
  • High attention to detail and ability to creatively solve problems under pressure
  • Strong judgment and initiative with the ability to work independently and make effective decisions
  • Highly organized, adaptable, and able to shift priorities based on evolving business needs
  • Excellent customer service and sales skills
  • Proficiency with MS Office and the ability to quickly learn and use new software and digital tools
  • Highly computer literate and comfortable troubleshooting or navigating complex systems
  • Demonstrates a positive, optimistic, and collaborative attitude
  • Strong written and verbal communication skills with the ability to work cross-functionally and build strong working relationships
  • Must be able to travel

    • Preferred Qualifications

  • Strong work ethic
  • An open-minded approach to training and development
  • Ability to work in challenging and changing environments

    • Salary : $110K - $120K + Bonus

    CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and / or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to :

  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

    • At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

    CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

    Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

    C DK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and / or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to :

  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

    • At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

    CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

    Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

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    Manager Learning And Development • USA, California, Los Angeles