CoralTree Hospitality Team Member
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in / out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.
At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.
As a member of the Lake Nona Wave Hotel team, you will also benefit from :
- Enhanced Wellness : Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
- Culinary Delights : Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
- Complimentary, Convenience, and Comfort : Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.
Responsibilities
Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met.Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.Qualifications
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience.Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.People Person. The best part of serving others is creating guest experiences that go beyond the expected.Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.Proven experience in providing exceptional customer service.Ability to handle guest inquiries and complaints professionally and promptly.Fluent in English (verbal and written).Clear, professional, and friendly communication style.Capable of resolving issues quickly and effectively.Strong judgment and decision-making skills.Basic knowledge of Microsoft Office SuiteAbility to multitask and prioritize tasks efficiently.Strong attention to detail in handling bookings and guest information.Adherence to the hotel's dress code and grooming standards.Willingness to work shifts, including nights, weekends, and holidays.High school diploma, GED or higher education preferred