Administrative Specialist

Administrative Specialist

Department : Sales Operations

Reports to : Sales Operations Support Manager

Pay Group : Non-Exempt

Job Summary :

The Administrative Specialist will provide on-site and remote support to all departments clients and customers of Gravity Diagnostics. The administrative specialist will be a front-facing individual and responsible for greeting employees vendors customers and visitors maintaining office and receptions areas and providing administrative support to various stakeholders. The administrative specialist will maintain excellent communication and solution-based support through a multi-line telephone and email system to route inquiries to appropriate departments.

Responsibilities and Duties :

• Maintain corporate office interior front desk and receptions area.
• Welcome visitors employees and corporate guests; maintain visitor sign-in history and provide appropriate access badges as necessary.
• Announce and direct visitors and guests to appropriate points of contact conference rooms and workspaces.
• Coordinate visitor parking and parking passes and assist with monitoring premises using the security cameras.
• Maintain office and refreshment supply inventory for employees and guests Executive Offices and Conference Rooms and submit supply order requests promptly.
• Sort and distribute incoming mail to appropriate departments; manage outgoing mail for executive staff and corporate office as needed.
• Schedule lab tours and notify appropriate employees of attendance needs.
• Maintain facility keys and sign-out sheets.
• Perform administrative duties such as printing and copying documents and assisting with group lunches for employees and guests maintain conference room calendars and assist with rescheduling as meeting conflicts arise.
• Maintain client account folders and audit account setup.
• Onboard Providers and file wet signature documents.
• Manage / Audit Verify Comply system.
• Monitor failed faxes for result delivery.
• Answer and respond to inquiries funneled through customer and client support channels during hours of operations :
• Address issues / disputes from clients and customers and follow through with resolutions and feedback.
• Keep records within the CRM system to document customer service-related actions and discussions.
• Provide a monthly summary of logged support cases to leadership.
• Conduct outgoing calls to clients to verbally report critical results.
• Other duties as assigned.

Required Skills and Abilities :

Education and Experience :

Physical Requirements :

Gravity Diagnostics is an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race color religion national origin ancestry alienage or citizenship status age sex gender gender identity gender expression sexual orientation marital status disability military service and veteran status pregnancy childbirth and related medical conditions or any other characteristic protected by applicable federal state or local laws. Gravity Diagnostics will endeavor to provide reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview please let us know.

Gravity Diagnostics is a full-service state-of-the-art CLIA laboratory licensed in all 50 states providing innovative laboratory services. We are an advocate for physicians patients and our communities supporting each respective party with unsurpassed integrity regulatory compliance and clinical expertise. Our pledge to deliver the highest professional operating standards in the laboratory service industry coupled with ongoing research and development exemplifies our commitment to being provider engaged patient-focused and making the communities we serve a healthier place to live.

Required Experience :

IC

Key Skills

Business Intelligence,Car Driving,Analysis,Android,Fireworks

Employment Type : Full Time

Experience : years

Vacancy : 1