IT Help Desk Associate (Temporary - 6 months)

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in : Fargo, ND

Application Deadline : November 26, 2025

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

Receives telephone calls from users seeking assistance with computer software, hardware, mobile devices, email, or operating systems.  Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs.  Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved.  Resolves basic problems while on the phone (i.e. unlocking documents, resetting passwords, rerouting print jobs).  Works with other IT team members to research problems and find solutions.  Answers questions, applying knowledge of computer software, hardware, procedures, and internal knowledge databases.

Responsibilities

Essential Functions

• Develops and maintains effective working relationships with customers, vendors, and others
• Ensures customer satisfaction and addresses problems and complaints as they arise.
• Initiates timely communication with the supervisor regarding Help Desk problems and related measures as defined with the supervisor.
• Ensures the collection and maintenance of accurate department information as requested in accordance with the requirements of the company's information system.
• Receives telephone calls, emails and instant messages from users seeking assistance with computer software, hardware, mobile devices, email, or operating systems.
• Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs.
• Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved.
• Resolves basic problems while on the phone (i.e. unlocking documents, resetting passwords, rerouting print jobs)
• Works with other IT team members to research problems and find solutions.
• Answers questions, applying knowledge of computer software, hardware, procedures, and internal knowledge databases.
• Uses remote control capabilities to view user errors or to diagnose issues
• Sets up users for system access and security roles.

Non-essential Functions

Qualifications

Skills and Abilities

Physical Requirements

Frequency at which you would carry / lift in a typical day :

Occasionally 0 – 33% Frequently 34 – 66% Continuously : 67 – 100%

Physical Activity

Frequency at which you would do the following in a typical day :

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values

As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Our Purpose

We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy

We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards

Border States employee-owners are competent, accurate, responsive, and engaged .

Your career

Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to :

Health, Dental and Vision Benefits

Accident, Critical Illness, Hospital Indemnity

FSA & HSA

Employee Stock Ownership Plan (ESOP)

Disability Benefits

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Paid Holidays

Paid Volunteer Time

Personal Leave time and more!

Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It’s not just the law.  It’s something  we’ve believed in since our founding.  We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free / Smoke Free workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings :

The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.