Call Center Agent
Metrix IT Solutions INCNew York City, New York, USAjob_description.job_card.1_day_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExcellent communication skills both verbal and written Strong problem-solving abilities and attention to detail Ability to work in a fast-paced environment and handle multiple tasks simultaneously Basic computer skills and familiarity with CRM systems High school diploma or equivalent Minimum of 1 year experience in a customer service or call center role Experience in handling high call volumes and challenging customer situations Minimum Salary : $31000 per year Maximum Salary : $80000 per year Currency : USD Benefits : Health insurance paid time off training opportunities 100 Satisfaction Guarantee
Job Description :
As a Call Center Agent at MetrixIT Solutions you will be responsible for providing exceptional customer service to our clients. Your role will involve handling inbound and outbound calls addressing customer inquiries and concerns and resolving issues in a professional and timely manner.
Job Responsibilities :
- Handle incoming calls from customers and provide accurate information
- Make outbound calls to follow up on customer inquiries and provide assistance
- Address customer complaints and escalate complex issues to the appropriate department
- Maintain a high level of professionalism and customer service at all times
- Document all interactions with customers accurately in the system
- Meet performance targets for call quality customer satisfaction and productivity
Essential Qualifications :
Desired Experience :
Salary & Benefits :
Skills : Fast & Accurate Typing, Written Communication, Multitasking, Customer Service, Problem-Solving, Product Knowledge
Key Skills
Athletics,Fitness,Facilities Management,Agriculture,Communication,Archicad
Employment Type : Full Time
Experience : years
Vacancy : 1
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Call Center Agent • New York City, New York, USA