Lead CS Technical Skills Program Manager

POS-P606

The HubSpot Go-to-Market Enablement team is looking for a talented Program Manager to join our Global Programs team. The primary responsibility of the Technical Skills Enablement Program Manager is to build the technical expertise foundation that enables our Customer Success teams to confidently troubleshoot resolve and guide customers through complex technical challenges in an AI-driven support environment.

In this role you will work collaboratively with Customer Support trainers CS leadership Product and Engineering teams to identify critical technical skill gaps develop foundational technical learning content and establish scalable technical competency frameworks. You will partner closely with existing support trainers to enhancenot replacetheir current technical training initiatives providing them with deeper technical resources and frameworks they can adapt for their teams.

You will orchestrate the enablement resources available to you (instructional designers technical SMEs external vendors and support trainers) to ensure we are building highly effective technical learning experiences that result in faster issue resolution reduced escalations and increased customer satisfaction.

We are looking for a technically proficient collaborative and strategically-minded individual who deeply understands HubSpots technical architecture and can translate complex technical concepts into accessible learning experiences for diverse CS audiences.

In this role youll get to :

• Conduct technical skills gap analysis across Customer Support PreSales and Strategic CSM roles to identify priority areas for technical enablement investment with particular focus on APIs system architecture troubleshooting methodologies and emerging technologies like AI / MCP.
• Design and develop foundational technical training content that support trainers can adapt and deliver to their teams covering areas such as Chrome dev tools HTML / CSS comprehension debugging techniques integration troubleshooting and technical system architecture.
• Partner strategically with existing support trainers to enhance current technical training initiatives establishing clear collaboration frameworks and communication cadences.
• Evaluate select and manage vendor relationships for specialized technical training solutions simulation environments and assessment platforms that enable hands-on practice with complex technical scenarios.
• Develop technical competency frameworks in partnership with CS leadership to establish consistent technical standards tied to growth.
• Research and scope emerging technical domains where existing trainers may lack expertise (e.g. AI agents advanced integrations new product technical capabilities) providing foundational knowledge development and enablement strategies.
• Create scalable technical enablement strategies that integrate into broader CS programs (onboarding ongoing skill development manager enablement launch enablement) and show measurable impact on technical ticket resolution escalation rates and team confidence.
• Translate complex product technical features into clear troubleshooting guides diagnostic frameworks and learning experiences that enable support teams to resolve customer issues independently.
• Maintain and enhance on-demand technical resources in learning systems to ensure CS teams have access to current technical documentation and troubleshooting tools.
• Establish KPIs and measurement frameworks for technical skills initiatives tracking program effectiveness through metrics like technical ticket resolution rates time-to-resolution and escalation reduction.

We are looking for people who have :

Preferred Qualifications :

Pay & Benefits

The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.

Annual Cash Compensation Range :

$118500 $189600 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants : (m / f / d) - link to HubSpots Career Diversitypage here.

India Applicants : link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE : HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most : customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments : Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

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Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full Time

Experience : years

Vacancy : 1