Technical Account Manager

Essential Responsibilities : Monitor proactive technical health for Enterprise merchants. Identify and suggest solutions to improve customer experience. Consult with merchants and internal teams on integration best practices. Initiate strong relationships to help merchants succeed. Diagnose and identify issues with APIs, code, services, and network latency. Advocate on merchants' behalf to improve products, systems, and processes. Be the main point of contact for technical issues affecting our Enterprise merchants. Expected Qualifications : Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience. Preferred Qualification : Relevant customer-facing, technical work experience. Technically minded, with a proven track record of adopting and mastering new technologies and tools. Confident communicator equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team. Demonstrated knowledge of web...Technical Account Manager, Account Manager, Technical, Manager, Customer Experience, Business Services