Technical Claims Director, Property & Casualty

Technical Director

Build a brilliant future with Hiscox

Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2023, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment. Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni-channel approach since inception, and so are less constrained by the channel conflict which affects some competitors. Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or alternatively through a third-party broker or insurance carrier partner. The business follows an 'all roads lead to Hiscox' philosophy, ensuring it is available to do business with target customers whichever way they choose.

The Role

The Technical Director plays a key role within the Claims organization and is tasked with providing technical expertise in assisting and overseeing Hiscox's larger and more complex Commercial General Liability claims, with an emphasis on all aspects of the life of a claim, including reserving and reserving behaviors, implementation and execution of complex claim resolution strategies and partnering with Senior Leadership in Claims, Actuary, Underwriting, Legal and Risk Control.

Key Responsibilities

• Partner with Claims Professionals and their managers in providing technical insights and oversight of the claims handled by the Property and Casualty Claims team.
• Act as a coverage resource for the Property and Casualty claims team, including identifying, addressing and resolving coverage issues, coordinating and directing coverage counsel and overseeing coverage litigation.
• Drives technical excellence through mentoring, education, training, and assisting in the creation and execution of technical guidelines and governance.
• Active partnership with Senior Claim Leadership, Underwriting and Actuary on claims, litigation developments, coverage trends, reserve movements and loss mitigation efforts, with ability to address both micro and macro developments.
• Identifies emerging legal and claims trends while providing technical guidance to claims and claims partners.
• Manages and maintains claims Watchlist and implements resolution strategies for claims on that list.
• Effective engagement in reserve and trial roundtables.

Relevant Experience and Skills

Salary range $130,000 - $180,000

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.