Compliance Administrator

Compliance Administrator

Primarily responsible for ensuring Architectural Guidelines and Governing Documents are upheld by thorough knowledge of CC&Rs and Design Guidelines and by providing customer service and education to homeowners in respect to compliance and submittal processes to ensure the overall success of the community.

Position Responsibilities :

• Ensures compliance with the CC&Rs and Design Guidelines to preserve, maintain, and enhance the value of the community.
• Partners with homeowners to educate and ensure effective, long-term solutions.
• Researches issues of non-compliance and prepares documentation for Committee / Board review.
• Records and tracks compliance information through company database.
• Maintains detailed records of compliance through investigations and follow up reports of non-compliance.
• Investigates issues of complaints / accusations brought against second parties by homeowners and makes determinations based on these findings.
• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
• Performs routine property tours / inspections of all lots in the Community to ensure compliance with Association CC&Rs and Design Guidelines.
• Prepares all Courtesy notices, violation / fine notices, and documentation on all related compliance issues.
• Responds to homeowner questions and concerns regarding violation notices and / or architectural response notices.
• Educates homeowners, staff and realtors on proper submittal processes and compliance administration.
• Reviews submittals for accuracy and completion per the community Design Guidelines and works with the Design Review committee and third-party vendor per the community Design Guidelines.
• Meets with and provides ongoing education to homeowner committees.
• Coordinates documentation on appeals for committee / board review.
• Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Performs other related duties as directed.

Knowledge, Skills & Abilities :

Minimum Requirements :

Preferred Qualifications :

Physical Demands & Work Environment :