Account ServicesClient Management Director CareBridge CareBridge Growth and Client Success

Anticipated End Date :

Position Title :

Account Services / Client Management Director CareBridge - CareBridge Growth and Client Success

Job Description :

Account Services / Client Management Director CareBridge - CareBridge Growth and Client Success

Location : Alternate locations may be considered. This position will work a hybrid model (remote and office). The ideal candidate will live within a commutable distance from our PulsePoint locations.

CareBridge Health is a proud member of the Elevance Health family of companies within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health independence and quality of life through home-care and community based services.

The Account Services / Client Management Director is responsible for establishing relationships across a portfolio of health plans and with key internal stakeholders to drive business results while actively driving growth through expanding existing client solutions. The ideal candidate should have strong relationship and account management skills significant experience in client-facing roles with executive-level stakeholders excellent oral and written communication abilities and a professional presence to effectively represent CareBridge.

How you will make an impact :

Managing client relationships ensuring satisfaction with CareBridges services and facilitating communication between clients and internal teams for program services implementation.

Partnering with cross-functional operations and finance teams to forecast and track key operational and financial metrics.

Developing and maintaining relationships with leadership at managed care organizations including performing site visits and conducting monthly and quarterly performance reviews.

Minimum Requirements :

Requires BA / BS degree and a minimum of 5 years of experience in healthcare or related field; or any combination of education and experience which would provide an equivalent background.

Preferred Skills Capabilities and Experience :

Proven leadership experience in healthcare preferred.

Strong relationship and account management skills with significant experience in client-facing roles with executive-level stakeholders consulting and value-based care is strongly preferred.

Experience in large-scale healthcare or state Medicaid and Medicare programs is strongly preferred.

Excellent written oral presentation and interpersonal communication skills with the ability to navigate executive discussions and influence decision-making is preferred.

Proven track record of working in a dynamic high-pressure environment where quick and effective decision-making is crucial with exceptional strategic thinking problem-solving skills and adaptability is highly preferred.

Proven ability in collaborating with cross-functional teams and coordinating efforts towards common goals is strongly preferred.

Proficiency in Microsoft Office products notably PowerPoint for client presentations Teams Outlook Excel and Word is strongly preferred.

Job Level :

Non-Management Exempt

Workshift : Job Family :

SLS >

Sales Operations

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.

We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient / member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Required Experience :

Director

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1