Call Center Manager

Call Center Manager

Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, boasting a dedicated team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. We pride ourselves on our innovative solutions and customer-centric approach, making us a trusted choice for homeowners. As we continue to expand, we seek a dynamic Call Center Manager to lead our teams and uphold our mission of excellence.

The Call Center Manager will oversee day-to-day operations of a high-volume call center team (15+ agents), ensuring performance goals are met across customer service and outbound / inbound sales. This role requires a strong leader with a background in sales, proven team management skills, and a passion for driving a positive, high-energy culture.

Growth Opportunities : As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group

Supportive Environment : Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations

Impact : Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customers

Leadership : Lead, mentor, and manage a team of call center supervisors and representatives to ensure the delivery of high-quality services

Performance Management : Drive success in the department by increasing booking rates, providing world class customer service, and working with team members to improve key performance indicators

Customer Satisfaction : Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction

35 years of supervisory or management experience in a call center or high-volume environment

Proven experience leading teams of 15 or more in a fast-paced setting

Background in sales or sales-equivalent environments; ability to coach for performance

A natural motivator and culture driveryou lead by example and lift others up

Experience using Five9 is preferred

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role.