BENEFITS ADMIN & COMM ANALYST

Job Title

Benefits & Communication Analyst

Why This Role Matters

This position plays a critical role in ensuring employees understand and access their benefits effectively. By managing complex plan administration, resolving escalated issues, and supporting compliance with federal and state regulations, the analyst helps maintain trust and satisfaction among employees while driving process improvements.

Key Responsibilities

• Act as Tier III customer service consultant for complex benefits issues requiring specialized knowledge, research, and judgment.
• Track and monitor service levels for escalated issues to ensure timely resolution.
• Perform advanced plan administration activities, including complex calculations (ERP-related) and transactional support for HRIC.
• Leverage technology to improve efficiency in plan administration and continuously seek process improvements.
• Manage day-to-day interactions with carriers and vendors; escalate issues to Plan Managers as needed.
• Assist in drafting and delivering employee communications for new benefits and ongoing education.
• Identify communication and training needs based on Tier III call experience.
• Provide training support for HRIC and other HR staff to enhance benefits knowledge.
• Stay current on applicable laws and regulations; implement legislative changes as directed.
• Support special projects such as open enrollment, research, and compliance initiatives.
• Perform other related duties incidental to the work described.

Skills & Qualifications

Minimum Qualifications

Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve of this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Anticipated Pay Range :

Duke University provides an annual base salary range for this position as USD $62,694.00 to USD $107,633.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's workexperience, education / training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members. Learn more at : https : / / hr.duke.edu / benefits /

Essential Physical Job Functions :

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision forrequests for reasonable accommodation will be provided by each hiring department.

Education

Work requires communication, analytical and organizational skills generally acquired through completion of a bachelor's degree program preferable in Human Resource Management or a related field.

Experience

Work requires two to three years experience in a business / professional role. Employee benefits / HR practical experience preferred. Must be proficient in computer software and the latest electronic technology. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND / OR EXPERIENCE

Degrees, Licensures, Certifications

N / A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions :

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.