Collections Associate

Company Overview

Founded in 1910 , KONE () is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability () leader with repeated recognitions by Forbes () , _Corporate Knights for clean capitalism and others. _

Job Overview

Are you ready to make your next career move to join our team as our Collections Associate for KONE Americas?

Do you enjoy maintaining detailed records of collection activities, communications, and ensure accurate contact information?

Does contacting customers to collect outstanding payments motivate you?

Do you thrive in areas where you negotiate payment plans and settlements within company guidelines?

Are you skillful with monitoring accounts to identify overdue payments and take appropriate action (credit memos, refunds, credit holds, Notice of Intent Letter, Final Deman letter, lien waivers, etc.)?

Do you demonstrate a passion for and are committed to collaboration?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Location of position : Flexible within district.

Job Duties

As our Collections Associate, you will be Responsible for managing and collecting outstanding accounts receivables from service customers. This role ensures timely payments, resolves discrepancies, and maintains accurate records to support the financial health of the organization.

You will bring 2+ years of progressive and successful experience in a collections role or a related field to KONE. You will use the knowledge gained through your bachelor’s degree in Finance, Accounting, Business Administration, or a related field. (Please note, while a bachelor’s degree is preferred, having a high school diploma or equivalent is required).

Hiring requirements

Strong communication and negotiation skills.

Excellent problem-solving abilities.

Ability to handle difficult conversations with professionalism and empathy.

High level of attention to detail and accuracy.

Proficiency in using accounting software and Microsoft Office Suite (Excel, Word, Outlook).

Knowledge of relevant laws and regulations related to debt collection.

Ability to work independently and as part of a team.

Strong organizational and time management skills.

Ability to handle sensitive information with confidentiality and professionalism.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation.

We value your authentic self.

Collaborative, creative, and supportive work environment.

Passionate about safety, quality, and innovation

We care about the communities where we live and work.

Just some of our many benefits include :

United States

Competitive salary

Flexible work schedule

Opportunities to learn and grow

401K Employer Match

401k Employer Non-elective Contribution

Well-being Program

Medical, Prescription, Dental and Vision Insurance

Digital Health Solutions & Telehealth

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Employee Family Assistance Program (EFAP)

Family & Medical Leave

Parental Leave

Leave to Care for a Domestic Partner

Paid Time Off & Holidays

Company Paid Life and AD&D Insurance

Supplemental Life and AD&D Insurance

Company Paid Short-term and Long-term Disability

Buy-Up Long-term Disability

Critical Illness Insurance

Hospital Indemnity & Accident Insurance

Identity Theft Protection

Legal Insurance

KONE Credit Union

Tuition Reimbursement

Commuter Benefits

Annual Base Pay Range :

The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

(Minneapolis) : $68,700 – 94,490.

(Omaha, Oklahoma City, Sioux Falls, Wichita, Little Rock) : $61,000 – 83,820

(Des Moines) : $64,200 - 88,220

Variable Compensation

KONE Annual Bonus plan at 5% Target Incentive (50 / 50) based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career () !

Beware of Recruitment Scams! ()

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more on www.kone.com / careers

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com / careers

Did you know KONE moves over one billion people every day? In 2024, we had annual net sales of EUR 11.1 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.