Client Manager

MedPro DisposalNaperville, IL, US

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Company Overview :

MedPro Disposal is a national leader in healthcare compliance, offering innovative solutions in medical waste management , OSHA / HIPAA training , and regulatory support .

With a tech-enabled, client-first approach, we empower healthcare providers to stay compliant, safe, and focused on delivering exceptional patient care.

Join a fast-growing, mission-driven company making a real impact in healthcare.

Position Overview :

Are you a relationship-driven professional who thrives on solving problems and delivering value? MedPro Disposal is hiring a Client Manager to join our growing team in Naperville, IL.

In this fully onsite role, you’ll serve as a trusted advisor to a portfolio of healthcare clients—driving retention, identifying growth opportunities, and ensuring seamless delivery of compliance solutions.

This is a high-impact opportunity to help healthcare providers operate more efficiently and safely while building a rewarding career in a fast-growing industry.

Key Responsibilities :

Client Relationship Management : Serve as the main point of contact, delivering proactive communication and white-glove service.
Strategic Account Growth : Identify upsell and cross-sell opportunities aligned with client goals.
Problem Resolution : Address service issues professionally, balancing client satisfaction with business needs.
Retention Strategy : Monitor account health, flag churn risks, and implement retention tactics.
Solution Delivery : Use client insights to recommend tailored compliance solutions.
Cross-Functional Collaboration : Partner with sales, operations, billing, and support teams for seamless service.
CRM Management : Maintain accurate records in Salesforce, HubSpot, or similar platforms.
Industry Awareness : Stay informed on healthcare compliance trends and competitor offerings.

Qualifications :

Experience : 2+ years in client / account management or B2B sales; healthcare experience is a major plus.

Communication Skills : Excellent verbal, written, and interpersonal skills.

Education : Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field preferred.

CRM Proficiency : Strong knowledge of Salesforce, HubSpot, or similar tools.

Organized & Results-Driven : Skilled at managing multiple accounts and delivering outcomes.

Client-Centric Mindset : Passion for helping clients succeed and building long-term relationships.

Problem-Solver : Analytical thinker with a knack for developing effective solutions.

Compensation & Benefits :

Earning Potential : OTE of $75K–$85K+ with uncapped commissions

Career Growth : Clear advancement pathways, mentorship, and ongoing training

Health & Wellness : Comprehensive medical, dental, and vision insurance for you and your family

Work-Life Balance : Generous PTO, paid holidays, and a collaborative, high-energy culture

Meaningful Impact : Help healthcare providers improve compliance and focus on patient care

Application Process :

Shortlisted candidates will be required to complete a brief sales skills assessment before the initial interview.

EEO Statement :

MedPro Disposal is committed to fostering a diverse and inclusive workplace.

We are an equal-opportunity employer and encourage applications from all qualified individuals, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

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Client Manager • Naperville, IL, US