Truck Field Service Technician - HOLT Truck Centers

Holt Truck Centers of Texas LLCWichita Falls, TX, US

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Job Description

Holt Truck Center in Wichita Falls, Texas is seeking an experienced On-Highway Truck Service Technician-Field. The incumbent for this position will provide exceptional customer service while inspecting, repairing, and providing maintenance to trucks, trailers, and attachments for On-Highway vehicles. Our address is 2401 Central Freeway East, Wichita Falls, 76302.

The incumbent in this position is expected to model the following practices daily : 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal / external resources; 3) Participate in ongoing self-development.

Essential Functions :

Troubleshoots, diagnosis, and repairs On-Highway trucks both Cat and OEM
Performs engine and related equipment repairs on Trucks and Trailers
Disassembles inspects, determines parts required, and reassembles to factory specifications within TRGs
Adheres to contamination control and HAZMAT rules and regulations
Provides quality control / assurance inspections of completed tasks to include road testing
Uses computers and related software to assist in diagnosing and reprogramming engines
Completes documentation for service reports, timecards, parts requisition, and returns
Maintains all company equipment, tools, and vehicles in good, clean, and working order
Interprets and utilizes information from operating, maintenance, online resources, and service manuals / bulletins
Operates equipment and vehicles with possession of all necessary licenses and certificates
Travels to and from the job site and travels to retrieve parts
Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications
Orders parts needed to complete repairs
Completes and files documentation necessary to justify billing
Responds to customer needs after hours when needed
Communicates job progress to supervisor and customer as needed
Works overtime as required by workload and customers’ needs
Maintains a P Factor of 100% or greater
Maintains less than .5% rework for years of total sales
Projects professionalism with both internal and external customers, including personal appearance
Acts as a mentor and coach to lower level Technicians
Completes all assigned Technician Training Path courses and safety training
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned

Knowledge, Skills, and Abilities :

Knowledge of equipment and tools, including their designs, uses, repair, and maintenance

Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling

Knowledge and ability to explain how various systems function on trucks and trailers

Operation and control skills of On-Highway Trucks & Trailers

Problem-solving and troubleshooting skills

Verbal communication skills

Exceptional skills in customer service

Excellent time management and organizational skills

Ability to follow logical troubleshooting procedures

Ability to learn and navigate various software for both CAT and OEM

Ability to work independently and as part of a team

Ability to be self-starting and motivated

Ability to operate a conventional forklift

Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair and overhead crane

Ability to operate an On-Highway Truck on public roads

Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Ability to read, write, and understand information

Ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience :

High school diploma or equivalent

Five to eight years experience required, eight to ten years preferred

CDL – Class A or B required

ASE Certifications preferred

Additional Requirements :

Must own and maintain the necessary tools to efficiently perform the job

Must have a clean driving record

Physical Requirements :

A significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reaching

Constant movement and use of hands, this position requires good manual dexterity

Communicates with customers, service managers, and co-workers

Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

Be able to maneuver safely and work underneath equipment

Frequently lifts and moves materials and equipment up to 70 lb

Ascends / descends with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and / or equipment

Work Environment :

Frequently works outdoors around moving mechanical parts and is exposed to weather extremes that include inclement weather, heat, cold, and humidity

Exposure to minor burns, cuts, bites, or stings

Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment

Exposure to hazardous conditions and contaminants

Works in an enclosed vehicle or equipment

Works in extremely bright or inadequate lighting

Exposure to high noise levels

Requires wearing common protective or safety equipment

Disclaimer :

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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Truck Technician • Wichita Falls, TX, US