Learning and Development Specialist

Job Description

Job Description

We are looking for an experienced Instructor / Trainer to join our team in Raleigh or Charlotte North Carolina. This hybrid role requires a dynamic individual who can design and deliver effective training programs, ensuring team members are equipped to use various systems and applications with confidence. If you're passionate about technology-focused learning and thrive in service-oriented environments, we want to hear from you.

Responsibilities :

• Develop and implement comprehensive training programs tailored to organizational needs.
• Conduct training sessions for new hires, ranging from 90 minutes to 3 hours, to familiarize them with internal systems.
• Provide team training on new applications, system upgrades, and software releases.
• Evaluate and recommend e-learning tools and integrate selected tools into the overall training strategy.
• Deliver one-on-one training sessions to support individual learning needs.
• Stay informed about emerging technologies to keep training content relevant and up to date.
• Collaborate with team members to ensure training materials align with organizational goals.
• Proven experience in designing, developing, and delivering technology training programs.
• Familiarity with training in a detail-oriented services environment. Experience training the use of business applications.
• Strong communication and presentation skills to effectively engage diverse audiences.
• Ability to adapt training approaches based on learner needs and technological advancements.
• Experience with document management software is a plus.
• Background in training within a law firm setting is preferred but not required. Experience working in professional services is also a plus.
• At least 3 years of relevant experience in employee training or instructional roles.
• Experience training