Procedure Developer

Procedure Developer

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

The Procedure Developer partners with multiple business lines through creating and maintaining procedures, providing support for rollout of new products, policies and systems, SharePoint Support, and supporting business unit training efforts. Works independently with little supervision and works directly with operations leadership and staff to observe and document detailed procedures. Acts as a leader by taking responsibility to identify and resolve issues through collaboration.

Essential Duties and Responsibilities :

• Produces detailed procedure documentation that is used by operational personnel to perform daily job functions and is provided to both internal and external auditors and examiners.
• Coordinates reviews and approvals of new or updated procedures with operational managers and appropriate business partners.
• Leads periodic procedure reviews with operational managers.
• Produces and distributes communication of new or updated procedures.
• Creates detailed job aids.
• Trains users on new or updated procedures.
• Performs User Acceptance Testing for system updates.
• Provides production support and troubleshooting.
• Creates and manages SharePoint sites for supported operational areas.
• Relates well with all levels of the organization.
• Exercises a wide range of decision-making control.
• Communicates and collaborates with business partners.
• Communicates with manager proactively regarding any capacity issues or opportunities.

Business Partners :

Education and / or Work Experience Requirements :

Physical Requirements :

Hours :

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.

Benefit Highlights :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.