Senior Community Manager

Senior Community Manager

Job Overview

Senior Community Manager

manages all aspects of community associations, acting as an advisor to the Board of Directors, homeowners, and vendors. Independent judgment and discretion is consistently used when advising directors, instructing vendors, and verifying work completed. A CM acts under general supervision and has unique training specific to the community association industry. This position manages several communities, which will involve utilizing the resources within different departments throughout the company. In addition to conducting business and completing projects on behalf of the board, to meet the needs of the association. The position may also be responsible for the supervision of community management staff, to include training oversight, retention and performance management.

Compensation

$80-85k FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

Financial

Responsible for association fiscal management including financial statement review and comprehension.

Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget.

Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budget, and delinquency monitoring.

Manage and submit charge-backs for assigned associations on a monthly basis in accordance with management contract.

Ensure timely deposit of all checks received on behalf of the Association.

Legal / Compliance

Ensure all civil code and legal document requirements are met, and association remains in compliance.

Manage association insurance coverage and needs ensuring adequate and consistent coverage.

Serve as liaison to association counsel, and recommend when client should contact counsel, and / or file a matter in small claims court. Attendance at small claims court and / or superior court may be required.

Educate board members on changes to legislation that impact their association.

Responsible for all aspects of the annual meeting / election process.

Track and ensure requirements are met for processing CA Secretary of State Filings.

Communication

Act as an interface between the Board of Directors and community.

Coordinate, attend, and have oversight of all client and board meetings.

Create agendas, board packets, other correspondence, for board and committee meetings in accordance with the state civil code.

Conduct and advise the HOA Board during the board meetings in accordance to laws and regulations set forth by state law.

Responsible for all board meeting follow‑up, minutes, and correspondence.

Receive & review client communication. Manage all deadlines and update in Connect Database.

Manage and oversee vendor relations.

Manage RFP process, create comparison spreadsheets to analyze, and make recommendations as appropriate.

Provide content for community website and newsletter as directed by the Board.

Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy.

Responsible for the quality of the work product presented to the client, regardless of whether it’s produced by another department, or Associate.

Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow‑up.

Culture / Other

Retain the association clients assigned to be managed.

Foster team building among all FirstService Associates and Departments. Effectively use company tools and resources, including ACM, Community Design Review Specialist, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manner.

Consult and use industry expertise in community management, to make recommendations to the board, for the betterment of the community.

Attend and exhibit leadership at industry functions.

Must have reliable transportation, driver’s license and be able to drive to association clients, potential clients, and other meetings as necessary.

Adhere to, and exemplify the company’s core values, and Global Service Standards.

Other duties as assigned.

Skills & Qualifications

Excellent customer service and relationship building background / skills.

Demonstrate effective communication skills consisting of oral, written and listening skills with the ability to draft, coordinate and make presentations in a board meeting setting and a large audience.

Collaborative decision-making and problem solving skills.

Ability to read and understand financial statements, budgets and working with numbers and the ability to explain same to a larger audience, particularly the Board of Directors.

Ability to draft correspondence and reports along with responding to inquiries and client concerns effectively and independently.

Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.

Set and communicate deadlines and follow through on tasks for clients including resident homeowners, committees and boards of directors.

Must be able to work independently and in a team environment.

Must be able to attend and actively participate at night meetings as required.

Occasionally weekend work may be required.

Intermediate knowledge of Microsoft Applications, especially Word, Outlook, and Excel.

Education & Experience

Four-year college degree preferred, or comparable business experience.

CMCA preferred; will be required within two years of hire.

Physical Requirements and Working Environment

Must be able to lift 25 lbs.

Must be able to sit for extended periods of time.

Must have finger dexterity for typing / using a keyboard.

Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.

Valid California Driver’s License and State mandated vehicle insurance, and registration.

Ability to walk extensive slope and / or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance.

Ability to work late into evenings as required for board meeting attendance.

Supervisory Responsibility

May directly supervise on-site staff, consisting of full-time, part-time, and seasonal associates.

Tools & Equipment Used

General office equipment.

What We Offer

Medical, dental, and vision plans (full time and part time 30+ hours)

Part time 20+ hours qualify for dental and vision

401K match

Time off including vacation, sick, and company paid holidays

Pet insurance available

Tuition reimbursement

Legal services

Free emotional wellbeing and daily life assistance support for all associates

Domestic partner coverage

Health savings account

Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

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