Entry-Level Technical Support Specialist

Join Seagull Software, LLC, a global leader in real-time, item-level visibility and label management solutions. We empower complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender platform serves businesses across various industries by optimizing the design, management, and printing of labels, barcodes, and RFID tags. We're dedicated to providing seamless tracking and compliance for over 100 billion unique identifiers each year.

This position can be hybrid in the Redmond, Washington area, or fully remote within the US. The role requires working an 8.5 hour shift between the hours of 7 AM - 6 PM PST, with occasional weekend availability.

We are looking for a self-motivated individual who thrives in customer support and has a strong technical aptitude. If you are dedicated to providing outstanding customer service and excited to enhance your technical skills, we want you to be a part of our growing global team!

As a key member of our Technical Support Team, you will serve as the first line of communication with our external customers, offering technical assistance for our on-premises and SaaS solutions, with a primary focus on BarTender and our printer drivers. Your role will be crucial in ensuring our technical support is top-tier. Your responsibilities will include :

• Acting as the first point of contact for customers via email, chat, and phone.
• Identifying, troubleshooting, and resolving technical issues related to our enterprise software and third-party applications.
• Escalating complex issues to higher support tiers, as necessary.
• Researching and responding to various inquiries about software capabilities from resellers and end users.
• Documenting support ticket details and contributing to our Knowledge Base.
• Providing valuable input for product improvement suggestions.
• Collaborating with different departments, like Engineering, IT, QA, and Sales.
• Engaging in special projects, including report writing and product documentation.
• Ultimately, delivering a World-Class customer experience.

What We're Looking For :

Preferred Qualifications :

Compensation & Benefits :

Terms of Employment :

Upon hiring, candidates must provide documentation proving authorization to work in the US without visa sponsorship.

Our Culture :

We strive for fairness, passion, excellence, and teamwork. Join a dynamic, culturally diverse environment where creativity and energy converge. Your unique insights and ideas will help us foster a culture of diversity, equity, and inclusion.

Equal Employment Opportunity :

Seagull Scientific, LLC is dedicated to providing equal employment opportunities to all individuals and prohibits discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or other legally protected characteristics. This policy applies to all recruiting and employment conditions.