Director of Online Operations

Job Description

Job Description

Salary : $91,250-$96,562

About More Than Words

More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW, and it extends to our commitment to ensuring our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.

The Opportunity

More Than Words (MTW) is seeking a visionary and strategic Director of Online Operationsto lead and expand our thriving e-commerce enterprise. As MTWs largest revenue-generating business, our online retail operation brings in over $2.5 million annually and provides transformative job training to more than 60 system-involved youth at any given time.

This senior leadership role is ideal for a dynamic, mission-driven professional with deep expertise in e-commerce, operational excellence, and team development. The Director will be responsible for driving innovation, ensuring operational sustainability, and aligning business performance with MTWs mission : to empower youth through meaningful employment and personal growth. This role reports to the Chief of Social Enterprise.

Key responsibilities of this position include, but are not limited to :

Strategic Leadership & Innovation

• Lead the strategic direction and execution of MTWs online business operations, ensuring alignment with organizational goals and mission impact.
• Identify and implement scalable systems and technology solutions that enhance operational efficiency, customer experience, and data integration.
• Drive continuous improvement through process audits, cost-saving initiatives, and vendor optimization.
• Stay ahead of e-commerce trends and market dynamics to maintain MTWs competitive edge and adaptability.
• Foster a culture of innovation by encouraging experimentation and creative problem-solving across teams.
• Serve as a key member of the senior leadership team, contributing to enterprise-wide strategy, cross-functional initiatives, and long-term planning.
• Collaborate with executive leadership to identify new business opportunities and partnerships that advance MTWs mission.

Team Development & Organizational Culture

Business Operations & Financial Oversight

5 major ecommerce marketplaces we sell on Amazon, eBay, AbeBooks, Alibris, Valore and Biblio.

Youth Development

Key Qualifications :

Schedule : Monday - Friday, 9 : 00 AM - 5 : 00 PM EST. Candidate must be able to work some evening and weekend shifts.

Location : This position will be shared across our sites but will predominately reside at our Boston location.

Compensation : $91,250-$96,562; commensurate with skills and experience.

Benefits :

To apply : Please include both resume and cover letter.

All of MTWs sites are commuter friendly and are conveniently located near public transportation.

Background Checks

More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.

MTW EEO Statement

MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to HR@MTWyouth.org.