ServiceNow SME

Name Tips & Complaints Portal - ServiceNow SME and Technical Writer Request # DOLIR-2502-62119-001 gency, State Department of Labor & Industrial Relations (DOLIR), MO rea / Service Staffing Location Jefferson City, MO Contract Duration 08 / 01 / 2025 - 09 / 30 / 2026 Release Date 06 / 05 / 2025 Pre proposal Meeting Date 06 / 10 / 2025 at 2 : 00 PM CT (Informational Teleconference / Webinar; participation encouraged but not mandatory) Q & A due Date 06 / 16 / 2025 by 5 : 00 PM CT via email mendment Issued (Q&A's) - ward Type Single (one award under the existing ITSD contract) ward Date - Budget Completed SOW Response Document (with all vendor sections filled out per template) :

• Vendor Signature Section (authorized signature on SOW)
• Deliverable Payment Milestone Table (firm-fixed price per deliverable + 10% holdback if total &Client; $75,000)
• Contracting Resource(s) Price Calculations Table (hourly rates × estimated hours; note : billing is deliverable-based)

Bid due Date 06 / 19 / 2025 by 5 : 00 PM CT SOW Staffing Types & Volume :

ServiceNow Subject Matter Expert (SME)

Submittal Requirement Proposal Narrative, including :

Completed Exhibits :

Laptop / Software License Confirmation : Evidence that Vendor will procure and maintain any required ServiceNow development licenses and testing tools for the SME. Evaluation Criteria Cost - 53 points

pproach and Methodology for Scope of Work - 44 points

Personnel Qualifications and Biographies - 49 points

Company History and Experience - 44 points

MBE / WBE Participation - 10 points

Organization for the Blind / Sheltered Workshop Preference - 15 points

MO Service-Disabled Veteran Business Preference - 3 points

Total - 218 points References Three (3) relevant client references (State or higher-education implementations preferred) Resumes required? Yes - resumes for both proposed resources (ServiceNow SME and Technical Writer Rate card required Hourly Rates ny specific requirement ll resources must be located within the United States for the entire contract term.

Vendor must maintain confidentiality of State Data (PII / PHI), adhering to State security policies.

SME must hold or obtain ServiceNow CAD (Certified Application Developer) certification prior to deployment.

Vendor resource schedules (on-site / off-site) must be coordinated with ITSD Project Manager.

No out-of-state travel is required of State staff; any on-site presence should be limited to Jefferson City, MO. Hardcopy / Email / portal submission Email Link Via Email