Software - Customer Service Intern (Paid Internship) - Hybrid

Position Overview :

TechSmith’s Customer Care Interns support the Customer Care department to ensure customers are experiencing complete value in our software and systems. We strive to provide world class customer support. As a team, we work directly with customers to help them understand the amazing things our software can do and we’re here to help when questions or problems arise. We connect with customers through our support system, phone calls, online chat, and email. Our customer care role is a bit different than typical customer service positions- we believe that customer support is more than just answering questions. We act as the voice of our customers, providing feedback to product teams and work to improve the overall customer experience. We’re looking for someone who enjoys solving problems and is passionate about helping people. Our interns work as part of the team while developing key business skills to help them in their future careers. TechSmith Corporation encourages interns to express their own distinctive talents and discover their own core competencies.

Responsibilities :

• Provide excellent customer service to our customers through live chat and email through a ticketing system platform, and handle incoming customer calls.
• Interact with customers in a professional manner to gather information on specific issues to solve their problems
• Take initiative to help solve problems for customers and then pass information along to the appropriate team to try and prevent future issues from happening
• Assist customers with account status inquiries, subscription management and answer presales and post sales questions
• Capture critical product and customer data to help improve the customer experience and create efficient business processes
• Learn and understand the key concepts and uses of the TechSmith software, as well as a working knowledge of TechSmith Software
• Talk to customers about how our products can solve their challenges
• Interact with customers in a professional manner, using a consultative approach, to gather information on specific issues to solve their problems
• Meet and exceed any assigned individual or team goals
• Multi-task and excel in a fast-paced environment
• Understand our competitors and know our products' advantages
• Other duties as assigned

Required Skills and Background :

Preferred Skills :

Compensation and Benefits

TechSmith Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

If you have a disability and require reasonable accommodation for any part of the employment process, please call 517-381-2300 x212, or email with a description of your request and contact information.