Telecom Engineer

A company is looking for a Telecom Engineer IV to provide technical support for telecommunication systems and collaborate with various teams.

Key Responsibilities

Tracks telecom invoices, pricing, and billing, while supporting the Communications-as-a-Service (CaaS) platform, Five9

Designs and maintains contact center infrastructure, including various telecommunication systems and technologies

Continuously monitors and optimizes telecom system performance, implementing cost-optimization strategies

Required Qualifications

Bachelor's degree or related discipline preferred

Seven (7) plus years of telecommunications experience or equivalent combination of education and / or experience

Extensive knowledge of telecommunications systems and processes

Familiarity with Avaya, Oracle CLI interfaces, and Five9 VCC

Proficiency with Microsoft Office Suite, including Excel and Word