Manager, Technical Support

AirBornGeorgetown, Texas

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Your Job

We are seeking a seasoned and strategic Manager, Technical Support to lead a high-impact team within our Aerospace and Defense division. This role is ideal for a dynamic leader who thrives at the intersection of technical expertise and customer engagement, and who is passionate about driving business growth through innovative solutions and team development.

Our Team

You’ll be joining a collaborative and fast-paced division focused on delivering cutting-edge solutions to Aerospace and Defense customers. Our team bridges the gap between engineering and sales, ensuring technical excellence and customer satisfaction across every engagement.

What You Will Do

Lead and mentor a team of technical sales support specialists, fostering a culture of collaboration and customer focus
Develop and implement strategies to optimize technical sales support processes and tools
Act as a key liaison between sales, engineering, product management, and R&D to ensure seamless solution delivery
Support complex customer engagements, including technical presentations and negotiations
Drive performance through KPIs, training initiatives, and continuous improvement efforts
Stay ahead of industry trends and regulatory changes to maintain a competitive edge
Champion issue resolution during the sales cycle to ensure timely and effective customer support

Who You Are (Basic Qualifications)

Bachelor’s degree in Engineering (Aerospace, Mechanical, Electrical, or related field)

7+ years of experience in technical sales support or application engineering within aerospace, defense, or high-tech industries

3+ years in a leadership or management role

Strong technical understanding of aerospace and defense systems and relevant regulations (e.g., ITAR, EAR)

Excellent communication and presentation skills, with the ability to engage technical and executive stakeholders

Proficient in CRM systems and sales enablement tools

Willingness to travel as needed

What Will Put You Ahead

Experience managing teams supporting RF systems, avionics, propulsion, or similar technologies

Familiarity with government contracting and procurement processes

Project management certification (PMP, Six Sigma) or technical sales certification

Demonstrated success in launching new technical sales initiatives or campaigns

Why Join Koch Inc.?

At Koch Inc., we embrace innovation and teamwork in one of the most challenging and rewarding industries—Aerospace and Defense. As Manager, Technical Sales Support, you will have the opportunity to influence business strategy, lead a talented team, and contribute directly to our company’s growth and success.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation / time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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Technical Support • Georgetown, Texas