Tech Support Coordinator

Multiquip , a leading manufacturer and service provider to equipment professionals in diverse industries, offers a unique work environment. Our construction products are used on projects ranging from site preparation, highway and paving to concrete and masonry construction. Our generators power construction sites, the entertainment industry, special events, and critical power for emergency response teams. We are committed to fostering a dynamic work environment that encourages collaboration and provides opportunities for career growth and professional development.

About the role :

Join our team as a Technical Support Specialist and become the go-to expert for Multiquip's construction equipment and power generators. You'll tackle mechanical, electrical, and hydraulic challenges through multiple communication channels, delivering fast, reliable solutions. When information is missing, you'll dig in, research, and create answers that keep our customers moving. Plus, you'll support field service operations with key administrative and billable tasks that make a real impact.

Key Responsibilities :

• Provide Expert Technical Assistance : Handle customer inquiries, troubleshooting requests, and provide solutions for mechanical, electrical, and hydraulic issues on MQ Power equipment.
• Diagnose Equipment Problems : Listen closely to customers' descriptions of issues, analyze troubleshooting codes, symptoms, and data to pinpoint causes of failures or potential issues.
• Predict and Prevent Failures : Identify recurring problems and emerging trends, making proactive repair recommendations to prevent future issues.
• Ensure Customer Satisfaction : Follow up with customers to ensure their problems are resolved, and their expectations are exceeded.
• Create and Share Documentation : Provide clear technical support materials, including reports and repair documentation, to help customers understand solutions.
• Maintain Accurate Records : Document all interactions with customers, ensuring that all service issues and troubleshooting results are logged and organized.
• Collaborate Across Teams : Work closely with internal teams to resolve issues and contribute to continuous improvement initiatives.
• Contribute to Knowledge Sharing : Research and document effective troubleshooting techniques, repair procedures, and solutions to expand our knowledge base and FAQ database.
• Positive Customer Interaction : Maintain a friendly, approachable attitude with both customers and team members, ensuring that all interactions are positive and productive.

What We're Looking For :

Education & Experience :

Skills & Expertise :

Physical Requirements :

This position primarily involves office-based work and customer communication. A typical 8-hour workday includes extended periods of sitting, phone use, talking, hearing, reading, writing, and computer typing.

The physical demands described below are representative of those required to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this role, the employee : Regularly sits for extended periods, frequently talks and listens to customers and team members, occasionally stands, walks, and reaches with hands and arm.

Compensation and Benefits :

Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.

Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov / E-Verify) is used to verify a candidates' legal right to work in the U.S.

Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.

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