Sales Project Manager

Job Description

Job Description

TITLE : Sales Project Manager

LOCATION : Moonachie, New Jersey – 100%

REPORTING TO : Report to the President & General Manager

SUMMARY : Provide inside sales / technical support and project management from an initial quote through delivery and installation, start-up and training of equipment at customer site.

RESPONSIBILITIES :

• Essential duties and responsibilities include the following. Other duties may be assigned :
• Assist sales managers, sales group and inside sales team.
• Support customer visits to Dough-how Center for demonstration / testing of pastry & bread products.
• Prepare customer quotes for standard equipment inquiries.
• Non-standard quotes : Collect customer requirements and specifications and submit to headquarters for feasibility study and preparation of special quote. Submit to customer and follow-up.
• Estimate the profitability of every project before submitting quote to customer.
• Review customer order incl. terms, enter into SAP system.
• Prepare purchase order and submit to factory.
• Submit purchase order to third party suppliers if needed.
• Submit order confirmation to customer with delivery date as agreed with factory / supplier.
• Maintain contact with factory / suppliers to ensure shipment on time.
• Create and confirm pre-installation checklist with customers.
• Track shipping status with forwarding agents through delivery to customer’s plant.
• Schedule and coordinate service personnel for set-up, start-up and training.
• Assemble all data for project costing and profitability analysis of each project from order point through delivery, installation and training customer.
• Follow-up with customer upon completion of installation to ensure entire customer satisfaction. Assist in resolving any pending issues or complaints, including unpaid balances.
• Obtain customer evaluation and comments on completion of project.
• Coordinate customer service activities with After Sales Department and follow-up on customer complaints.
• Maintain contact with key customers and prospects.
• Make suggestions regarding changes, improvements in design, product line revisions, product enhancements, pricing or policy.
• Participate in market potential estimates and in the preparation of sales cost estimates and budgets.
• Assist in the planning and execution of special projects.
• Participate at national or regional shows / exhibitions as requested by Management.
• Assist marketing initiatives.

QUALIFICATIONS

REQUIREMENTS