Client Onboarding Experience Team (COET) | Implementation Manager

Client Onboarding Experience Team (COET) | Implementation Manager

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Client Onboarding Experience Team (COET) is currently seeking a highly skilled and detail-oriented Implementation Manager to join our dynamic Global Implementation Team. The Implementation Manager will be responsible for leading projects and programs across multiple business units, locations, and geographies. Based on defined business needs, this role will create and deliver strategies and plans to evaluate and implement innovative programs using data-driven insights to improve productivity, efficiency, and user satisfaction. Additionally, this role will oversee global projects focused on digitization / automation and / or centralization for Work Dynamics. The Implementation Manager will contribute a strategic perspective, possess the ability to see the big picture, and demonstrate expertise in initiating change to drive global standard processes.

In this critical role, the Implementation Manager is tasked with executing new business transitions, account expansions, and account demobilizations. Working collaboratively with clients, Sales, Commercial, and other JLL Workstreams, the Implementation Manager provides comprehensive Transition project management services encompassing all aspects of delivery. This ensures a seamless onboarding experience to JLL while effectively managing budget, scope, schedule, communications, and change. The Implementation Manager is expected to handle multiple projects simultaneously and act as a strong change leader for significant Client Transitions. Furthermore, this role emphasizes the importance of teamwork and collaboration in meeting the key performance indicators specified in the contract.

Key Responsibilities

• Manage end-to-end client transition projects using standard tools and methodologies
• Coordinate workstream leads (HR, Finance, Technology, Commercial) and ensure timely deliverable completion
• Define project scope, monitor budgets, and maintain alignment with contractual obligations
• Lead transition meetings, facilitate progress reviews, and drive issue resolution
• Maintain proactive stakeholder communication and develop risk mitigation strategies
• Ensure smooth handover from transition team to account management

Post-Implementation Support

Performance Expectations

Required Qualifications

Experience & Education

Essential Skills

Key Success Factors

Location : Remote Paris, FRA

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!