Service Manager

Job Description

Job Description

Service Manager – Franchise Automotive Dealership

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We’re searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Job Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair / maintenance to prevent operational delays
• Work with service director to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow / maximize productivity
• Monitor / control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings / attend weekly manager meetings

Education and / or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and / or training; or equivalent combination of education and experience.

Benefits

Health, Dental, Vision and paid time off.

About Us

We are family owned and operated for over 30 years. It is a great work environment for growth and we strongly believe in promoting from within. We offer health, dental, vision, short-term disability, as well as, Aflac products. We also provide a paid vacation after your first year.