Behavioral Health Medical Assistant

Behavioral Health Medical Assistant

Job Location : Adelante Healthcare West Phoenix - Phoenix, AZ

Position Type : Full Time

Education Level : HS Diploma from accredited school

Job Category : Health Care

Description : Position Summary :

Provides direct and indirect care in the behavioral health setting in both clinic and procedures components in unison with the Behavioral Health providers and the program manager. Behavioral Health Medical Assistant is motivated to provide patient care continuity that reflects initiative and responsibility indicative of professional expectations directed toward meeting both the psychological and physical needs of the patient in a productive, efficient manner. The Behavioral Health Medical Assistant has the ability and desire to be part of a high-intensity, fast-paced environment working in concert as a valued and integral member of a team in providing effective quality care. The Behavioral Health Medical Assistant communicates effectively on behalf of the patient and the physician reflective of Adelante Healthcares mission and values as well as the scope of service of the department.

Expectations :

Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence. Will be a professional role model and participate in community events that promote good health and contribute to greater awareness and understanding in the communities we serve.

Our Core Values :

Compassion, Excellence, Integrity, Learning, Respect, Sustainability

Qualifications :

Responsibilities and Duties :

• Prepares patient records and supporting documentation in a timely manner, for all patients scheduled at the clinic for Behavioral Health.
• Directs patient care movement from the waiting area, Behavioral Health office and checkout.
• Provides care prior to Behavioral Health providers visit with patient including health systems review, recording vitals, medication reconciliation. Assists the medical providers clinic visit as needed with direct patient care.
• Provides necessary educational information, and obtains necessary information or consent to provide recommended therapies.
• Documents appropriately in the patients electronic medical record all pertinent information in accordance with clinic-wide policy and procedures.
• Prepares all chart records and supporting documentation for all patients scheduled in a timely manner.
• In the event that the EMR is not accessible, BHMA will submit all paper chart records and patient documentation for scanning following clinic day.
• Communicates patient care results and responds to inquiries in a timely manner. Takes initiative and responsibility for meeting patient needs in a productive, efficient manner. Shows ability to perform in a high-intensity, fast-paced environment.
• Acts as a valued and integral member of a team in providing quality, effective care.
• Maintains all regulatory requirements and adheres to all clinic policies and standards.
• Supports and participates in common teamwork.
• Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment.
• Uses tactful, appropriate communications in sensitive and emotional situations.
• Follows up as appropriate with supervisor, co-workers, or patients regarding reported complaints, problems, and concerns.
• Promotes positive public relations with patients, family members, and guests.
• Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.
• Performs various duties to provide quality care to patients to maintain or attain the highest practical level of functioning and to coordinating care for patients.
• Collect weight and height of patients and document in appropriate fields within the electronic health record and report collected data to the patients provider for examination.
• Escort patient to exam room and initiate the patient check-in process. This includes verifying demographic information, emergency contacts, next of kin, preferred pharmacy, HIPAA Notice of Privacy Practices, income level, medical release forms, etc., and documenting in the correct fields within the patients electronic health record.
• Ensure that all signed paperwork is properly labeled and scanned into the patients electronic health record with the correct document name and in the correct document folder.
• Register the patient for the patient portal, if applicable. Provide education as to the use of the system, highlight what communication can be made via the portal, and the access the patient will have to their health information. Provide the patient with instructions on how to utilize the system and generate a passcode that allows for initial access.
• As applicable, review the Adelante Healthcare New Patient Welcome Packet and have the patient sign the Receipt and Acknowledgement Form.
• Provide the patient with the following documents and review each :
• Patient-Centered Medical Home Letter and Agreement
• Adelante Healthcare Mission Statement
• After hours telephone number
• Present the Screening, Brief Intervention, and Referral to Treatment (SBIRT) tool to qualifying patients and assist them in completing modules. Explain the purpose of the assessment, the importance of honest responses to questions, and how their responses will be kept confidential.
• Other duties may be assigned to meet clinic needs.
• Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated.
• Assist patients, family members, or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.

Other Duties :