Card Office Manager

Department Summary

The Division of Student Life supports the university’s academic mission and strategic plan through comprehensive programs and services that promote and advance student learning and success while fostering an inclusive and vibrant campus community. Student Life includes four major portfolios, the Office of the Dean of Students, Experiential Learning & Engagement, Health & Wellbeing, and Division Administration. Key programs and departments within the division include but are not limited to University Health Services, Erb Memorial Union, Physical Education & Recreation, Parent and Family Programs, Major Student Events (Commencement, Homecoming, University Day), Fraternity and Sorority Life, Counseling, Health Promotion, Multicultural and Identity Based Support Services, Student Government Engagement & Success, Student Conduct and Community Standards, and Support for Students in Crisis and Students of Concern.

The Erb Memorial Union (EMU) is a department of the Division of Student Life. The EMU is a multifaceted auxiliary service that employs over 80 professional staff and 200 student staff, and serves over 15 thousand daily users during the academic year. The EMU welcomes students, faculty, staff, the community and visitors to campus, and its mission is to provide learning experiences and opportunities for personal growth in an open, inclusive, and resource-rich community where students and staff collaborate to inspire and sustain extraordinary programs and services that promote diversity and social interaction. The EMU is student centered and is operated in collaboration with a student Board, who are actively involved in determining the character and scope of the department and approve the budget recommendations of all EMU services and programs.

Position Summary

Reporting to the EMU Assistant Director Retail and Student Services, The ID Card Services Manager manages, supervises, and coordinates the daily activities of the university ID Card Services, an essential university service. This position requires strong customer service, managerial, supervision, financial, data management, and technical skills.

This position is responsible for the formulation and documentation of the campus ID card issuance process in accordance with University Registrar and Identity Management policies and procedures. This position also manages the University’s campus cash (Duck Bucks) program and is charged with developing and expanding revenue through the Duck Bucks program, including contracting with a variety of off-campus entities.

The ID Card Services Manager oversees operations of the ID Card computer system, including software and hardware troubleshooting, and manages, facilitates, and coordinates technical requests relating to software and hardware with Student Life Information Technology Department as appropriate. The role will be responsible for data integrity and maintenance of FERPA-required privacy for student records.

ID Card Services relies on student employee support. An essential element of this position is the hiring, training and supervision of student staff.

Responsibilities also include the generation of several financial and account maintenance reports. Responsible for the preparation, management, and monitoring of the annual budget with full Level 1 delegated expenditure authority. Responsible for purchasing, including research and contracting.

This position supervises classified and student staff within the Card Office. Depending on unit needs, this position may be required to work occasional weekend or evening hours.

Minimum Requirements

• Associate's degree in Business, Marketing, Computer Science, or related field, or equivalent combination of education and experience - OR - two years’ professional experience operating a Card Office or similar entity.
• Two years of experience supervising professional or paraprofessional staff.
• Experience in sales, marketing, or promotions.
• Two years of experience providing customer services to a wide variety of individuals including those with diverse backgrounds.
• One year of experience managing a budget.