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Web Order Processing Specialist

Web Order Processing Specialist

Husqvarna GroupOlathe, KS, US
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Web Order Processing Specialist

As a Web Order Processing Specialist at Husqvarna Construction in Olathe, KS, you receive and process EDI and web orders. You will also take direct phone calls and emails from customers and sales reps regarding EDI and web orders. Your success in this role is critical for representing the company as a point of contact to provide solutions for all customers, both internal and external.

Responsibilities

EDI / Web Order Handling & Processing (70%)

  • Process existing orders, provide product information, create RGA or refer call to appropriate department, dealer / distributor or sales rep
  • Coordinate with other departments to verify availability of product
  • Recommend product selection of Equipment / Blades based on Product application
  • Handle all maintenance for orders received via EDI / web
  • Manage calls coming into the ques
  • Manage customer score cards

Administrative (20%)

  • Maintain CRM data
  • Process or respond to email correspondence from customer or sales reps
  • Maintain and manage customer chats
  • New Customer setups
  • Manage buying group accounts

    • Manage item catalog cross reference tables

    Issue Resolution (10%)

  • Assist customer with resolution of mis shipment or pricing discrepancies
  • Communicate territory / customer problems with assigned sales rep
  • Provide basic technical guidance on products
  • Assist with back-order resolution

    • What We're Looking For

  • Solid working knowledge of call reporting management (CRM) systems and phone systems
  • Solid verbal and written communication skills
  • Ability to read schematics and illustrated parts list
  • At least 1-2 years' Customer Service experience
  • AS400 knowledge
  • Product knowledge

    • What We Offer

  • A competitive hourly rate.
  • A full benefits package, including medical / dental / vision insurance, at date of hire.
  • A 401(k) with matching and no vesting.
  • Eleven paid holidays.
  • PTO and sick time paid after 90 days.
  • 1st Time Home Buyers program.
  • Tuition and student loan assistance programs.
  • Employee purchase discounts on Husqvarna products.
  • Paid parental leave up to 12 weeks.

    • Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas.

    Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

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    Processing Specialist • Olathe, KS, US