Technology Support Specialist

Job Details

Job Location

Corporate Office - Austin, TX

Secondary Job Location(s)

Austin Property - Austin, TX; Austin Ranch - Austin, TX

Position Type

Full Time

Education Level

Some College Preferred

Travel Percentage

Moderate Travel Required

Job Shift

Primarily Daytime

Job Category

Information Technology

Description

Position Summary : The Technology Support Specialist provides support for integrated audio and video systems across the organization, including end-user support and executive support on a select basis. This role ensures the seamless operation of hardware / software, network, audio / visual, and large estate automation systems through a blend of hands-on technical troubleshooting and proactive support to staff and executives across numerous property locations.

Position Responsibilities :

• Provide advanced technical support to internal DFI team members, executives, and business owners for escalated systems issues; troubleshoot complex problems, identify root causes, and implement effective solutions while ensuring minimal disruption to on-site operations.
• Act as the initial support contact for company-wide integrated systems including mobility, security, largest estate automation, and other technology systems.
• Support the design, development, testing, implementation, and troubleshooting of proprietary automation systems.
• Monitor and maintain multiple A / V sources across multiple property locations, performing scheduled preventative maintenance tasks to ensure optimal performance and minimal downtime.
• Assess the role of new technology and define integration needs with current and legacy systems.
• Deliver dedicated executive support, ensuring excellent premium-level service while providing prompt and discreet resolution for technical issues and seamless operation of devices and applications.
• Collaborate with the IT team on special projects assigned by the Director of IT, communicating project status, issues, and potential concerns to relevant stakeholders.
• Assist with IT setup for special events, including A / V equipment and associated peripheral equipment.
• Oversee and organize multimedia file libraries, fulfilling requests and providing support for photo, video, and audio needs.
• Deliver clear, non-technical communication of IT solutions to staff and relevant stakeholders at all levels.
• Collaborate with IT to resolve issues that impact service to the principals
• Create and distribute personalized documentation and quick-reference guides tailored to the preferences of relevant stakeholders.
• Performs other related duties as assigned.

Essential skills and experience :

Valued but not required skills and experience :

Physical demands and work environment : The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All statements are intended to describe the general nature of work being performed by people assigned to this classification.

Qualifications

WHO ARE YOU

You are a self-motivated, go-getter who takes extreme pride in their work. You require little supervision, and work well independently; but also enjoy being part of a team. You are detail oriented, and work well with structure and schedules; but you're fluid enough to change direction with little notice. You're open to feedback, because you always want to be just a little better than you were the day before. You think on your feet, and are an effective communicator - regardless of whether you're chatting with an intern or presenting to the CEO. You are able to manage multiple projects at once and have great people management skills, for when it's time to delegate. You're professional, but don't take yourself too seriously and have an excellent sense of humor. You consider your profession more of a lifestyle than just a job - and are passionate about the career path you've chosen for yourself. You are open-minded, and willing to speak up when you have great ideas. You aren't afraid of change, and seek out opportunities to improve processes. You're comfortable leading (and completing) projects, and do so with a positive attitude. Your background likely consists of work on large properties, private estates, or in luxury hotels. You've taken on a lot in your career, and you're ready for your next challenge!

WHO ARE WE

DFI is a private property management company dedicated to providing unparalleled Service Excellence to our clients. In support of our goal, we work hard to develop an amazing culture for our teams which extends far beyond a typical organization or benefits package. We offer many exciting programs that focus on developing the whole person - we work hard, play hard and know how to have FUN!

Why DFI?

DFI is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : DFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DFI are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DFI will not tolerate discrimination or harassment based on any of these characteristics.