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Front Desk Associate - Opener

Front Desk Associate - Opener

Retro FitnessFort Lee, NJ, US
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Front Desk Associate

The Front Desk Associate or Membership Experience Associate (MEA) is the face of the Retro Fitness outlet in Fort Lee, NJ. The MEA is the first person a member or guest sees when entering the gym. The opener is a critical position as being reliable and early to open the club is a must. It is important that this person is outgoing, friendly, team-oriented with great communication skills. Sales skills are required for this position. The MEA must also have superb multi-tasking skills and enjoy helping people.

Compensation and Perks :

  • 15.50 per hour.
  • Attractive commission ($10 or $20 per membership sold)
  • Monthly bonus structure
  • Complimentary Ultimate Membership to this location (excluding access to other Retro Fitness locations and guest access)
  • With the adjacent wellness center, Edge Well : Free use of recovery modalities, Free orthopedic evaluation and treatment (first time), Discounted follow-up treatments
  • 30% off Retro Blends smoothies, cooler drinks, protein bars, apparel, and other Pro Shop items
  • 15% off Spartan Meals
  • 15% off Personal Training packages.
  • NASM discounts
  • Flexible schedule
  • Positive company culture

Requirements :

  • Sales experience is required.
  • This is a part-time, hourly position. A minimum of 15-20 hours per week is required.
  • Preferred retail and / or hospitality experience.
  • A positive, upbeat attitude and personality.
  • Effective ability to communicate with members, guests, coworkers and managers.
  • The ability to multi-task.
  • Customer service oriented.
  • Punctual, responsible, reliable and pays attention to detail.
  • Handling cash and other transactions at Point of Sale.
  • Willingness to learn and work in a goal-oriented and structured environment.

    • Environment :

    Working environment is inside Retro Fitness of Fort Lee, NJ.

    Direct Reports :

  • General Manager
  • Assistant Manager

    • Main Responsibilities of the Membership Experience Associate (MEA) :

  • Opening the club on time.
  • Greeting and checking in members and guests as they enter the club.
  • Resolving member / guest issues in an effective manner.
  • Membership tours / sales and retention.
  • Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
  • Ensuring a safe and clean environment for all members and staff.
  • Picking up weights up to 45-60 lbs. is required.
  • Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
  • Opening and closing the facility if scheduled.
  • Following company policies and procedures.
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    Front Desk Associate • Fort Lee, NJ, US