Administrative Assistant

Administrative Support Specialist

Provides administrative support to a market office, funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, and creates presentations, generates reports, and prepares and monitors invoices and expenses.

Management Administrative Support

General office duties include, but are not limited to :

• Answers phones, giving information to callers or redirecting calls as appropriate
• Schedules meetings
• Time Entry
• Makes travel arrangements
• Plans events
• Completes management expense reports
• Responds to inquiries in writing and / or verbally.

Other duties may include :

Staff Administrative Support

Reviews and processes all required documentation and performs day to day administrative duties for funeral services / burials and / or cremations in accordance with policies and procedures

Files and maintains customer information for both new business and previous customers

Maintains office and facility supplies as well as fax machines, copiers and network printers.

Prepares Daily Schedules (Services, Who's Up, etc.)

Assists Human Resources (HR) with investigations, note taking and other documents

Administers HR processes including new hire paperwork, background checks and bonus processing

Schedules new associates for new hire orientation

Maintains Market Leader files as necessary

Enters contract details into HMIS and maintain other related documents.

Orders and checks memorial to ensure accuracy.

Works with pre-need arrangements and completes administrative paperwork.

Assists in preparing and generating required reports

Processes accounts payable and other accounting support transactions

Maintains processes to ensure compliance with policies and procedures including SOX administration and audit

Trains others on policies, procedures and new company initiatives

Performs other duties as assigned

Customer Service

Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members.

May serve as Receptionist to greet and receive client families and / or other persons entering the office for information and assistance.

Maintains a friendly attitude offering assistance and guidance to all persons entering the location