Concierge Partner

Consilio Ediscovery Support Specialist

Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges.

Concierge Services is a global team primarily responsible for providing Consilio's exclusive clients with top-tier support via phone and email. Their secondary responsibility is to fulfill all account management requests for these clients (ie. account creations, project access and new engagement tasks).

Responsibilities

With a passion for helping others and solving problems, you'll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You'll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you'll be fulfilling their requests such as account creations and project access requests.

• Assistance with logging into the system, navigating the interface and performing specific tasks.
• Guidance on advanced features such as searching and exporting.
• Troubleshoot and resolve support issues.
• Have a passion for speaking to clients, with expertise in the following areas :
• Security awareness of caller / user identification and approval policies.
• Client advocacy when collaborating with other teams and keeping the client updated on resolution.
• Awareness of eDiscovery life cycle.

Qualifications

The ideal applicant for this position has / is the following :

Bachelor's degree or higher (any discipline).

Multilingual in English AND at least one of the following : German / Mandarin / Cantonese / Spanish.

Digital Intelligence ability to acquire and apply new knowledge related to digital technology.

At least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles.

Strong communicator both written and verbally.

Problem Solver capable of identifying issues and communicating resolution steps clearly.

Previous experience in eDiscovery industry.

Sunday to Thursday 3pm to Midnight Eastern

Ability to work remotely from home.

Relativity Review Management Specialist certification (RRMS).

Sightline Administrator certification.

Brainspace Administrator certification

BlackOut User certification

Health and welfare benefits (including medical, dental, vision, life insurance and EAP).

410(k)

Paid-time off (PTO).

Employee Appreciation (Bonusly) and Referral Reward Programs.

Consilio, LLC is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.