Scheduler and Admin Assistant

Benefits :

401(k)

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Training & development

Schedulers help keep business running smoothly. Their key responsibilities include answering phones and scheduling repairs and sales appointments. Schedulers are often the face and voice that our customers encounter first. Candidates need to have excellent communication and computer skills and keen attention to detail.

Job Description

Typical Duties & Responsibilities

• Schedule and manage repairs on technician routes
• Track Add-Ons and Call-Backs in the field
• Schedule sales stops when needed
• Confirm repair appointments when scheduled and the day before
• Answer phones texts and emails from customers
• Resolve questions and complaints
• Assist sales team with estimates and communication as needed
• Handle paper and electronic files
• Enter and manage accounts receivable
• Manage vehicle fleet maintenance and fuel cards
• Be in the office from 8 : 00am until 5 : 00pm

Education & Experience

Schedulers should have a high school diploma or equivalent. An associate degree in a business field would be helpful although it isnt required.

Required Skills & Qualifications

• Attention to detail
• Excellent verbal and written communication skills
• Computer skills including Microsoft Office Suite (Word PowerPoint and Excel)
• Strong interpersonal skills for dealing with customers staff and ownership
• Discretion and the ability to handle confidential information
• Organizational skills and the ability to multitask
• Calm professional demeanor

Compensation : $20.00 - $25.00 per hour

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors Countertops Bathtubs Cabinets Appliances Furniture Elevator Panels Almost Everything!. We pride ourselves in our ability to provide incredibly fast service while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time money and wasted materials that end up in a landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our Mission

Ourmissionis to develop outstanding teams by investing in strong relationships. Together we work to solve our customers problems by reducing the waste of time moneyand materials which end up inlandfills.

Our Vision

To establishandlead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitanareaandfor our brand to be synonymous with spot repair among all facilitiesandmaintenance management.

Core Values

Serve Others

• Put Relationships First
• No Jerks
• Be Humble

Be a Problem Solver

• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve

Trust the Process

• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Surface Experts Corporate.

Key Skills

Employee Orientation,Operational Risk Management,Primavera,Computer Skills,Primavera P6,Medical office experience,Medical Terminology,Schedule Management,Production Planning,Microsoft Project,Medical Scheduling,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 25