Change Management Leader

Location :

4910 Tiedeman Road - Brooklyn Ohio 44144

At KeyBank we are looking for passionate team members with a desire to innovate and think digital first; your objectives will be focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision enhancing processes and improving the client experience. This is a fast moving high-energy environment where the right individual can make a difference on the client experience.

Team members will be responsible for contributing to and executing against the strategic plan for enhancing the capabilities of our products across Keys Lines of Business. Initiate and lead projects initiatives and capabilities to implement current digital capabilities and help drive innovation while collaborating closely with marketing technology and other internal partners to ensure effective deployment and execution.

ESSENTIAL JOB FUNCTIONS :

• Serve as the primary contact for assigned initiatives while influencing and leading cross functional teams and projects
• Develop project plans and manage projects with aggressive time frames and ensure goals budgets and deadlines were met
• Use problem-solving skills that help identify isolate and resolve problems and issues in a timely fashion to negate or minimize customer and employee impact
• Collaborate and build close working relationships with internal partners such as marketing internal communications risk product management teams the call center and our branches
• Assist with the development and execution of change and communication strategies that includes leading processes to develop maintain and communicate strategic plans progress and resulting outcomes of the Digital department across teams and the organization

Establish a common set of practices and processes to enable streamlined collection and collation of information from across Squads Cross-Functional Partners and Leadership to drive planning and decision making

REQUIRED QUALIFICATIONS :

Solid understanding of human-centered design and UX practices

COMPETENCIES / SKILLS

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71000.00 - $122000.00 annually. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date : 11 / 23 / 2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information pregnancy disability veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

Key Skills

Arabic Speaking,B2C,Cardiac,ABAP,Execution,AV

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 71000 - 122000