Thermal Parts Specialist

POSITION SUMMARY

The Thermal Parts Specialist plays a critical role in supporting national parts sales by handling incoming part inquiries via the national support line, managing multiple requests simultaneously, and ensuring timely and accurate responses to customers. Success in this role requires strong organizational skills, the ability to prioritize tasks effectively, and a commitment to delivering excellent customer service.

RESPONSIBILITIES

• Provide customer support by handling incoming phone calls and inquiries from national customers, assisting in the identification and selection of appropriate replacement parts and assemblies.
• Collaborate with customers to recommend upgrades or change-out solutions, identifying opportunities for product enhancements and providing expert guidance.
• Complete additional tasks assigned to contribute to overall team success and operational efficiency.

MINIMUM QUALIFICATIONS

PREFERRED   QUALIFICATION

PHYSICAL & ENVIRONMENTAL DEMANDS

TIME TRAVEL REQUIRED

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS :   Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

OUR BEHAVIORS

At Vertiv, we offer the stability of a global leader in a growing industry and  the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.