Technical Program Manager

The Work : We are seeking an experienced and strategic IT Program Manager to lead and coordinate multiple software implementation projects, with a strong emphasis on Appian-based solutions. This role will be responsible for driving successful delivery of enterprise applications, ensuring all projects within the program are delivered on time, within scope and aligned with strategic business goals. The ideal candidate will bring deep experience managing cross-functional teams implementing enterprise software initiatives. This role will serve as the critical link between business needs, architectural vision, and software execution.

Job Location : What You Will Do :

Lead the planning, execution, and delivery of multiple concurrent ICF grantTRAX software implementation projects (Appian based).

Partner with business units, technical teams, and vendors to define project scope, objectives, and success criteria.

Develop and maintain comprehensive project plans, timelines, resource allocations, and risk mitigation strategies.

Track program budgets, manage vendor contracts, and allocate resources effectively.

Establish program governance, provide regular updates to leadership, and ensure transparency in progress, risks, and issues.

Proactively identify and mitigate risks, resolve issues, and ensure project continuity.

Coordinate cross-functional teams, including Appian architects, developers, business analysts, and QA teams.

Provide senior leadership over Agile / Scrum ceremonies (e.g., sprint planning, stand-ups, retrospectives).

Provide final oversight and quality assurance on deliverables, reports, and briefings materials.

Monitor technical progress, resolve project roadblocks, and ensure quality standards are met.

Prepare and deliver status reports, project updates, and executive briefings.

Manage internal and external stakeholders to ensure clear communication, alignment, and satisfaction.

Ensure compliance with security, regulatory, and performance standards throughout the development lifecycle.

Support change management efforts to support user adoption and process transformation.

What You Must Have :

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.

Minimum 7 years of experience in IT program / project management, including enterprise software implementations.

Project management professional (PMP) or equivalent certification.

What We Would Like You To Have :

IT program and project management experience, preferably with experience in managing technology projects within the Disaster Recovery and Community Development Block Grant Disaster Recovery (CDBG-DR) domains.

Prior experience leading IT projects in federal or state level enterprise IT environments.

Experience working in or with Louisiana state and local government agencies.

Strong understanding of DevOps and Security best practices.

Proficient in project management tools such as Jira, Confluence, MS Project, or similar.

Experience working with modern, cloud-based technology platforms.

Skill in managing multiple projects, competing deadlines, and stakeholder interests with timeliness, accuracy, and quality.

Professional Skills :

Excellent leadership, communication, and stakeholder management skills.

Strong organizational skills and ability to multitask.

Excellent writing, editing, and proofreading skills.

Strong analytical and critical thinking skills.

Ability to work independently and manage multiple projects simultaneously.

Understanding technical concepts in the relevant industry (e.g., agile software development, engineering).