Tier 2 IT Technician - Grand Rapids MI

Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation IT Service Manager and will physically work out of the Grand Rapids, Michigan office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. This is a Monday to Friday position from 8 AM - 5 PM. There is a rotating on-call schedule once training is complete about 2-3 times per year.

Essential Duties and Responsibilities :

• Installing and supporting customers’ IT environments including user workstations, servers, and other infrastructure devices.
• Troubleshooting, resolving, or escalating client technical issues as needed
• Updating client documentation in document retention system
• Recommending procedure modifications and improvements
• Answering customer phone calls as needed
• Providing guidance and support to Tier 1 IT Technicians

Skills :  This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following :

Requirements Include :

A+ Certification

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, opportunity for advancement, and an onsite fitness center.